Night Guest Service Assistant - Holiday Inn Express Cambourne Night Guest Service Assistant Holiday Inn Express - Cambourne - Cambridge West Salary: £27,551.00 per Annum Employment Type: Full-time, Permanent About the Role Join our dedicated team at Holiday Inn Express - Cambourne - Cambridge West as a Night Guest Service Assistant. This full-time, permanent role is vital to the success of Lighthouse Hotel Management, ensuring our guests enjoy a welcoming and safe environment throughout the night. If you are passionate about hospitality and enjoy working in a dynamic, guest-focused environment, this could be the perfect opportunity for you. Key Responsibilities Welcoming and assisting guests arriving during night hours with warmth and professionalism. Handling check-ins and check-outs efficiently using hotel management software. Responding promptly to guest enquiries and resolving any issues to ensure complete guest satisfaction. Monitoring and maintaining the security of the hotel premises throughout the night. Managing telephone calls and messages, directing them appropriately. Coordinating with other departments such as housekeeping and maintenance to ensure smooth operations. Maintaining accurate records and preparing nightly reports for management review. Ensuring compliance with health and safety regulations and company policies. Qualifications & Skills Previous experience in a guest service or customer-facing role, preferably within the catering & hospitality industry. Excellent communication and interpersonal skills with a friendly and approachable manner. Ability to work independently and make decisions during night shifts. Strong organisational skills and attention to detail. Basic IT skills, including familiarity with hotel management systems or willingness to learn. Flexible approach to working hours, including nights, weekends, and public holidays. Understanding of health and safety standards relevant to the hospitality sector. What We Offer Competitive salary of £27,551.00 per annum reflecting your skills and responsibilities. Permanent, full-time employment with a supportive and friendly team environment. Opportunities for professional development and training within Lighthouse Hotel Management. Employee benefits including staff discounts, pension scheme, and holiday entitlement. A vibrant workplace located in the beautiful Cambourne area, easily accessible from Cambridge West. About Lighthouse Hotel Management Lighthouse Hotel Management is committed to delivering exceptional guest experiences across our portfolio of hotels. We pride ourselves on creating a welcoming atmosphere for both our guests and our team members. When you join us, you become part of a passionate team dedicated to excellence in hospitality. How to Apply If you are ready to take on this exciting Night Guest Service Assistant role at Holiday Inn Express - Cambourne - Cambridge West, please submit your CV and a cover letter outlining your suitability for the position via our career page or through the external job boards where this vacancy is advertised. We look forward to welcoming you to our team!