Job description TIS is a forward thinking and nationally renowned Security and Communications Company, proudly holding NSI Gold and BAFE accreditations. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care, and reliability, which is second to none. Our vision is to deliver and maintain a premium level of service within the industry, placing staff wellbeing, safety, and environmental responsibility at the core of our operations. We are committed to supporting our employees, customers, and stakeholders by fostering a culture of excellence, collaboration, and continuous improvement. At TIS, we create an environment that values quality and care, enabling our teams to fully engage with our customers, putting them at the heart of everything we do. V319 – Incident Management Coordinator Location: Coleshill Overview We are seeking a dedicated and highly organised Incident Management Coordinator to join our team in Coleshill. This position plays a vital role in supporting both our engineering and service teams by managing essential stock control, coordinating service calls, and ensuring the smooth day-to-day operations. The successful candidate will bring strong administration skills, a proactive attitude, and the ability to work confidently in a busy, customer-focused environment. If you thrive on variety, enjoy provide a premium service, and take pride in your attention to detail, this could be the ideal next step in your career. Key Responsibilities * Stock control, replenishment, and related paperwork. * Assisting with deliveries ensuring they math the order and allocating stock to jobs. * Liaising with Head Office and suppliers for stock and service orders. * Issuing van stock to new starters and replenishing stock for engineers. * Liaise with Incident Management Coordinators when stock arrives for reactive service jobs. * Handling queries via phone and email from engineers and customers. * Updating and maintaining the Plant and Client Asset Register. * Entering accurate data into our internal systems and CRM. * Supporting general administrative tasks and greeting visitors. * Delivering premium service to customers at all times. * Working to safe working practices at all times. Experience and Qualifications * Strong IT skills, especially with MS Office 365 (SharePoint, Word, Excel, Outlook). * Minimum 2 years’ experience in an administrative role. * Experience working in the security industry would be desirable. * Experience of using CRM systems. Knowledge and Skills * Ability to work independently and collaboratively within a team environment. * Positive, self-motivated, and proactive approach to work. * Strong attention to detail with excellent organisational skills. * Clear and professional verbal and written communication skills. * Confident communicator with the ability to build strong working relationships with both customers and colleagues. Working hours: Monday – Friday, 8.00am – 5.00pm. Salary: £13.46 - £14.42 per hour dependant on skills, experience, and qualifications. Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Salary Sacrifice Pension Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Perks and Employee Assistance Program. TIS are an equal opportunities employer Job Types: Full-time, Permanent Work Location: In person Reference ID: V319