Job Description
3 Months Contract
Summary
This role is crucial for ensuring effective communication and customer service within a healthcare setting, ideally within the NHS. The position demands a candidate with a warm and approachable demeanour, capable of managing their workload efficiently while meeting targets and deadlines. The role requires a blend of teamwork and independent initiative, supported by strong organizational skills and proficiency in Microsoft Office.
Responsibilities
* Deliver exceptional customer service with a warm and approachable personality.
* Communicate effectively both orally and in writing with a diverse range of individuals.
* Organize and manage workload to meet established targets and deadlines.
* Collaborate effectively within a team and work independently when necessary.
Requirements
* Experience in a similar role, preferably within the NHS or a healthcare environment.
* Strong customer service background.
* Advanced proficiency in Microsoft Office.
* Ability to communicate effectively both orally and in writing.
* Capability to organize workload and meet deadlines.
* Experience working both independently and as part of a team.
* Self-motivated, flexible, and resourceful.
* GCSE Grade A-C (or equivalent) in English Language and Mathematics.
* Relevant professional-level qualification.
Requirements
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation, policies, and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word, Excel, Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents, records, and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.