Employee Relations Business Partner
Percepta, Daventry, England, United Kingdom
At Percepta, we bring first‑class service across each market we support. As an Employee Relations Business Partner in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.
Employment Details
* Contract type: Full‑Time, Permanent, Hybrid (3 days office/2 days home)
* Working hours: 40 hours per week, Monday to Friday 8:30 am – 5:00 pm (regular travel required between Daventry, NN11 and Dunton, SS15)
* Salary: Up to £40,000 per annum
What You’ll Be Doing
As an Employee Relations Business Partner, you will serve as a trusted advisor to business leaders and the wider People Innovation team. In this pivotal role, you will manage various employee relations matters, support performance management, drive proactive engagement, and ensure compliance with employment legislation and internal policies. You will also collaborate closely with leaders to deliver effective people solutions within a dynamic, high‑volume environment.
During a Typical Day, You’ll
* Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
* Partner with HR and leaders to identify trends and implement proactive people solutions.
* Ensure compliance with UK employment law, ACAS guidance, and internal policies.
* Lead or support complex ER investigations in collaboration with HR and Legal.
* Support managers with case management, documentation, and fair resolution of issues.
* Contribute to engagement, retention, and development initiatives across the contact centre.
* Help refine policies and build manager capability through training and guidance.
* Promote Percepta’s values, fostering fairness, inclusion, and respect in all interactions.
What You Bring To The Role
* Proven experience in employee relations within a fast‑paced, operational environment – ideally with contact centre or high‑volume workforce exposure.
* Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management (CIPD Level 5/7 advantageous).
* Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
* Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
* Able to manage multiple priorities under pressure while maintaining a proactive, solution‑focused approach.
* Experienced in coaching and developing managers in effective people practices.
* Commercially aware, aligning ER advice with operational goals and business outcomes.
What You Can Expect
* 25 days annual leave to start, increasing by 1 day on the anniversary of your start date for the first 5 years (potential maximum 30 days plus bank holidays).
* Company pension.
* Life assurance 4 × annual salary.
* Contributory pension scheme.
* Private medical and insurance, and discounted dental scheme.
* Comprehensive travel insurance for you and family in line with scheme rules.
* Discounts on brand new vehicles.
* Employee Assistance Program (EAP).
* Cycle‑to‑work scheme.
* Free on‑site parking.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specialises in creating customer loyalty for its clients across the globe. Delivered in multiple channels and speaking multiple languages, we bring first‑class service across each market we support.
Right to Work
We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal‑opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
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