Responsibilities
* Take charge of the entire Front Office operation, ensuring seamless service and high standards.
* Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
* Own the Night Audit, ensuring all reports and records are accurate and up to date.
* Be the face of leadership in the absence of senior managers—taking full responsibility for the hotel.
* Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times.
* Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
* Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
* Stay on top of all hotel operations, making sure every department is in sync.
Qualifications
* A highly skilled assistant manager with a strong, hands‑on leadership style—someone who tackles challenges head‑on and thrives under pressure.
* A positive, problem‑solving mindset, always thinking one step ahead.
* Exceptional communication skills and a guest‑oriented approach.
* Flexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile.
* A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
* Previous experience in a similar role, with a strong understanding of night operations.
Benefits
* Access to career development training from day one.
* Discounts on food & beverage and hotel stays.
* Discounted leisure membership.
* Free GP virtual appointment service.
* 24/7 wellbeing helpline.
* NEST pension scheme.
* Social Club.
* Staff appreciation events.
* Monthly and end‑of‑year awards.
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