Responsible for supporting strategic PMO activities, such as reporting and quality assurance, supporting the PMO Analysts / Senior PMO Analysts to ensure Bell Integration's defined governance is applied with the required quality and timelines across their allocated portfolio.
Responsibilities
* Running standard PMO reporting (financial and quantitative KPIs)
* Generate portfolio reporting packs with guidance from the PMO Analyst / Senior PMO Analyst
* Support the PMO Analyst/Senior PMO Analyst in performing regular and documented quality assessments within the portfolio, providing recommendations and support where appropriate
* Support the process of change control and ensure documented processes are followed
* Provide administrative support for portfolio board meetings / governance forums (meeting notes, diary bookings etc.)
* Ensure service delivery products conform to required document management standards.
* Be proactive in the ongoing development and improvement of the PMO service, system, tools, processes and templates
* Assist in the development and maintenance of the project/service delivery library, filing, recording and reporting systems
* Help with creation of project/service document templates that allow for standardisation
* Provide ad-hoc support/troubleshooting to the PMO Analyst / Senior PMO analyst and Delivery & Operations / Managed Services teams where necessary
Skills
* Intermediate MS office user - Word, MS Project, Excel, Outlook and PowerPoint user (essential)
* Changepoint skills (desirable)
* Good verbal and written communication skills; understanding the value of being able to adapt communication style for varied audiences
Knowledge
* Knowledge and understanding of PMO practice and concepts
Experience
* Experience of PPM (project portfolio management) and WFM (workforce management) tools.
* Experience of working in a professional services organisation, e.g. systems integrator (desirable)
Behaviours
* Logical approach to problem solving, troubleshooting issues and knowing when to ask for support/help from more senior members of the team
* Proactive, 'can-do' attitude
* Able to work with others to maximise the effectiveness of the team as a whole, sharing knowledge and willingly sharing workload.
* Good attention to detail
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