Job overview
To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.
The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients. This is to be done whilst also strictly adhering to trust data quality, health records and information governance policies.
It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering wards and the role as it continues to develop with the ever changing needs of the business.
Main duties of the job
Covering a range of shift patterns, wards and sites as required by the service, ward clerks will provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
Be responsible for the timely and accurate input of non-clinical patient related information on the hospital’s electronic systems ensuring systems are regularly monitored and kept up to date.
To maintain any paper based documentation on the ward relating to patients admission and discharge
To liaise with the data quality department to report any anomalies’ found in any patient data on the trusts clinical systems, highlighting errors or concerns and to participate at the trusts data quality meetings as requested.
To undertake general administrative duties such as photocopying, laminating, sending mail, stationary ordering, maintenance requests, In-Phase, ordering of non-clinical and clinical equipment and goods are completed as required.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
The detailed job Description and person specification can be found attached to the bottom of the application.
Person specification
Qualifications
Essential criteria
1. 5 GSCE or equivalent including maths and English
Desirable criteria
2. Knowledge and experience of CMIS, iPM and ICE
Experience
Essential criteria
3. Experience using IT packages
4. Working in a customer facing/reception role
Desirable criteria
5. Previous experience of working in a hospital setting
6. NHS Experience.
Knowledge
Essential criteria
7. Understanding of confidentiality
8. Understanding of good customer service.
Desirable criteria
9. Knowledge of clinical systems.
Skills
Essential criteria
10. Good Communication Skills
11. Excellent organisational Skills
Personal Characetristics
Essential criteria
12. Trustworthy, Reliable and Flexible
13. Working Independently
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.