Join to apply for the Senior Service Designer role at Graphics Unlimited (Vic) Pty Ltd
DWP: Digital with Purpose
We are looking for a hands‑on Senior Service Designer with deep experience in creating end‑to‑end services that solve complex challenges.
Skills, Knowledge and Experience You Need
* Service Design Expertise: Proven experience designing end‑to‑end services that address complex challenges across departments or business areas.
* User‑Centred Design: Strong ability to apply evidence‑based design principles that meet user, colleague and organisational needs.
* Strategic Communication: Skilled in engaging and influencing stakeholders at all levels.
* Collaboration & Facilitation: Capable of leading conversations, building consensus and fostering teamwork across multidisciplinary groups.
* Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness, learning and shared practice.
* Tools & Visualisation: Confident in using service design tools, storytelling and visualisation techniques to articulate service journeys and performance insights.
What You'll Do
* Lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys.
* Guide teams in applying service design methods, facilitate stakeholder engagement and help align user needs with business and policy goals.
* Work with cross‑functional teams to design inclusive, resilient services that support the Government's 'Get Britain Working' vision.
* Foster collaboration within teams and the wider service design community, mentor others and contribute to a culture of openness and learning.
Details: Wages & Perks
Location: Join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne and Sheffield (choose the one most convenient for you). Regular travel between hubs is expected and is paid.
Hybrid Working: 40% remote, 60% hub.
Pay: Up to £68,205 per annum.
Pension: Civil Service pension with 28.97% employer contributions (£16,786 per year).
Holiday: 26–31 days plus public holidays; up to 3 extra days off a month flexi‑time.
Benefits
* An award‑winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working including flexible hours and flex‑friendly policies
* Time off volunteering and charitable giving
* 'I Can Be Me in DWP' – bring your authentic self to work
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities
Process
Our application and selection process is just two stages:
1. Apply: complete your application on Civil Service Jobs (full instructions provided).
2. Interview: a single‑stage online interview.
CLICK APPLY for more information and to start your application.
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