Senior Support Engineer (Site Lead)
Location: Birmingham (onsite 5 days per week)
Type: Permanent
Salary: Competitive
VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands‑on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high‑quality user support, and drive service excellence across a fast‑paced enterprise environment.
Key Responsibilities
* Provide high‑quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests
* Act as the primary onsite IT contact, delivering a white‑glove service and maintaining strong stakeholder relationships
* Install, configure, and support end‑user devices including laptops, desktops, printers, and mobile devices
* Support and maintain applications such as Microsoft 365, Intune, and Windows 11
* Provide local AV and meeting room support, assisting during events where required
* Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects
* Maintain accurate asset records, documentation, and knowledge base entries
* Ensure compliance with security and IT governance standards
* Participate in on‑call rota and occasional weekend work for upgrades or maintenance
Key Requirements
* 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments
* Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD
* Proven experience delivering excellent customer service in business‑facing IT support roles
* Confident communication skills with the ability to manage stakeholders effectively
* Strong troubleshooting, problem‑solving, and organisational skills
* Experience supporting mobile devices and iOS management
* ITIL Foundation certification (advantageous)
Apply Now
To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).
#J-18808-Ljbffr