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Full Job Description
Position: Technical Operations Manager
Contract Type: 12 Month Contract, Full Time. Days Mon-Fri 0800-1700
Industry: Pharmaceutical Manufacturing
PRS Engineering has engaged with a key client & a UK-wide leading Building Services & Facilities Management company, specialised within innovation and revolutionization. Due to team expansion, we are seeking an experienced Technical Operations Manager (Mechanical Bias) on a 12-month FTC. This role will be based at the Stevenage facility in Hertfordshire.
Role Overview:
We are seeking an experienced Senior Technical Operations Manager with a Mechanical Bias
* Accountable for driving a psychological safety workforce culture, coaching direct reports to ensure our foundation and improvement initiatives are successfully delivered and positively reinforced.
* Responsible for ensuring account compliance against statutory, critical, and GxP deliverables.
* Delivering exceptional stakeholder engagement, ensuring all client interface is conducted to a high professional standard at all levels in the operation.
* Building the client relationship, ensuring key stakeholders are engaged, informed, and confident in our ability to provide world-class service.
* Accountable for the overview of team key performance indicators and service level agreements. Conducting reviews to ensure relevance and accuracy of such measures against evolving business models.
* Accountable for ensuring resilience planning is conducted for all areas of operations.
* Accountable for technical assurance of Operations Team staff competency across all spheres of influence.
* Providing a senior-level conduit between Operations and internal/external stakeholders to ensure continuous improvement of our deliverables against the Site Information Pack.
* Assisting with development of strategic plans, including organisational structure modelling and relevant change programme related actions.
* Ensuring suitable succession planning is in action across all functions in the operations teams.
* Responsible for the delivery and tactical implementation actions in line with strategic plans.
* Engaging with our Procurement team to manage the cost-effective and competitive procurement of all Technical Services in line with and influencing the approved supply chain.
* Deputise for the Head of Technical Operations when required.
Candidate Profile
* Degree / HND / HNC in Engineering, Building Services, or other similar discipline and/or a relevant Level 5 professional institute qualification.
* Demonstrable experience (5+ Years) of leading teams in an Engineering / Facilities Management environment (preferably in a highly regulated environment).
* NEBOSH National General Certificate or working towards it.
* Excellent understanding and experience of workplace safety management in a front-line technical arena.
* Exceptional knowledge of relevant building services statutory regulations, codes of practice, and quality control.
* Ability to maintain composure in a demanding, active, and holistically client-facing environment.
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