2nd Line Support Engineer (Contract – Inside IR35)
On-site role – security clearance eligibility required
An excellent opportunity for an experienced 2nd Line Support Engineer to join a fast-paced technical environment, providing high-quality support across multiple sites. You will play a key role in resolving incidents, supporting end users, and ensuring reliable client-side computing services.
This is an on-site position (minimum 4 days per week) due to the hands-on nature of the work and the need to access secure environments. Candidates must be eligible for UK security clearance.
Key Responsibilities
*
Take ownership of tickets through to resolution, ensuring excellent communication throughout.
*
Diagnose and troubleshoot 2nd line incidents, escalating only when necessary.
*
Build, configure and deploy laptops, desktops, and related hardware/software.
*
Maintain accurate operational documentation.
*
Support technical improvement by researching and recommending new solutions.
*
Act as the main technical contact for most incidents, reducing the need for escalation.
Skills & Experience
*
Strong experience in 2nd line IT support within a customer-facing environment.
*
Solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications.
*
Proven diagnostics and troubleshooting skills.
*
Good knowledge of hardware (desktops, laptops, softphones) and virtualisation technologies.
*
Ability to prioritise workloads, work under pressure, and manage tickets independently.
*
Flexible, proactive, and able to adapt to changing priorities.
*
Knowledge of ITIL principles is desirable.
Qualifications
*
Computing-related qualification (certificate, diploma, or equivalent).
*
ITIL certification beneficial.
(Contract – Inside IR35)