Salary - £50,000 per annum An exciting opportunity has arisen for an experienced Restaurant General Manager to join our truly talented team and lead the opening team of Gordon Ramsay Bread Street Kitchen at DoubleTree by Hilton Bath.
As a Restaurant General Manager you are someone who is passioante about delivering the higest levels of service at Gordon Ramsay Bread Street Kitchen & Bar. You will report to the Hotel General Manager and will be responsivle for overseeing the day to day running of the Restaurant, Bar and delivering Meetings, Conferences and Events to the highest standard.
What we offer
£50,000 per annum + Generous Service Charge
Permanent, full-time contract (40hrs per week)
Your Role
The purpose of the role is to oversee the operation of the restaurant and all departments within the location. Reporting to the Hotel General Manager, a Restaurant General Manager provides strategic and operational leadership to the restaurant in order to meet and surpass company objectives.
The Restaurant General Manager is responsible for the overall leadership and performance of the restaurant, ensuring exceptional guest experiences while achieving financial and operational targets.
The role oversees daily operations across front and back of house, maintaining high standards of service, quality, cleanliness, and compliance.
The Restaurant General Manager leads, develops, and motivates the team, fostering a positive culture focused on quality and continuous improvement. This position plays a critical role in driving profitability, brand reputation, and long-term success of the restaurant.
Key Responsibilities
Specifically, you will be responsible for, but not limited to, performing the following tasks to the highest standards:
• Maintain responsibility for the overall strategic planning, development and success of the restaurant with the Executive Head Chef/Head Chef
• Ensure all necessary and approved actions are taken to achieve both short and long term goals and ob-jectives of the restaurant
• Identify business opportunities which provide greatest return on investment aligned with company strat-egy
• Manage relevant reporting and analysis of the Restaurant to ensure cost effective goals are being met and surpassed
• Assume responsibility for budget management including the management of direct and indirect costs
• Build and maintain effective relationships across the business, acting as a figurehead for the restaurant and driving improved productivity, turnover and profitability
• Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty
• Ensure managers and their teams are supported via established and new coaching and training tech-niques
• Responsible for the day to day management of the restaurant ensuring each service runs smoothly.
• Ensure effective communication between back of house and front of house to ensure service runs smoothly throughout the day.
• Ensure the highest levels of service are consistently provided to all customers and guests by the front of house team.
• Working with the Managers and Reception team to ensure that restaurant covers are maximised across each service with the highest levels of service always being delivered
• Build guest loyalty and ensure that all members of the front of house team are aware of regulars/VIPs, providing individual, engaging service at all times
• Ensure effective payroll management, accounting for weekly forecasting and budget projections.
• Identify business opportunities which provide revenue growth, liaising with the Hotel General Manager / Operations Manager and Sales and Marketing as appropriate
• Ensure affirmative action is taken in response to market trends and competitor activity in order to max-imise revenue
• Ensure any guest complaints are managed effectively at the time and not escalated to written com-plaints
• Overall responsibility for all meetings, conferences and events, liasing with the sales and events teams to ensure the smooth running
• Ensure compliance with all Company policies and procedures throughout the restaurant, including health and safety and food safety procedures
• Ensure that the selection process for applicants is compliant with company procedures
• Maintain responsibility for the on board training and integration of new starters to the team
• Oversee and ensure that restaurant policies on employment performance appraisals are followed and
• completed on a timely basis
• Deliver adhoc tasks as requested by the Hotel General Manager
The Core Skills and Experience you will need to succeed:
• Fully understands and is able to articulate the financial targets of their restaurant or department
• Identify ways to improve profitability
• Effectively manages cost controls and ensures budgets are carefully adhered to
• Spot business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand
• Build and maintain strategic relationships with internal and external individuals and groups
• Fully understand and can articulate the business goals and objectives
• Effectively coordinate controls and manages resources
• Communicate relevant business information regularly, efficiently and concisely to their team
• Effectively manages cost controls and ensures budgets are carefully adhered to.
• Always takes broader business aims into consideration
• Plan effectively for future business needs
• Be able to adapt style when dealing with all kinds of people in a wide range of situations
• Can influence others by sharing goals and knowledge
• Be able to make decisions quickly; sometimes with incomplete information and under tight deadlines and pressure.
• Have comprehensive knowledge of the hospitality industry
• Leadership skills
• Clear communication and organisational skills
• Attention to detail
• Able to work effectively as part of a team
• Calm under pressure
• Offers effective feedback on performance through structured reviews against company standards
• Create an environment that enables each person to achieve their goals to a high standard
• Experience as a General Manager in a high volume quality Restaurant environment
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Benefits
• Worldwide employee discount at Hilton Hotels through Go Hilton program
• Hotel discounts across all Axiom Hospitality hotels- colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay.
• Yearly complimentary Axiom Xcape stayover after one year of service.
• A growing team with great training, progression and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member (not for a department you manage)
• Free meals whilst on shift
• Length of service awards, ranging from 1 year to 3, 5 10 and 20-year rewards and more!
Opportunities for all
At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. We are working to reduce our hotels' impact on the environment through internationally recognised ecolabel certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens, to collecting donations and fundraising. Our hotels aim to leave a positive impact in their neighbourhoods. At Axiom Hospitality we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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