Job overview
Full-time Ward Clerk (flexible working would be considered)
To provide a high-quality efficient administration and clerical service to the renal outpatients, staff, visitors and patients.
The post holder will provide a reception service, acting as a first point of contact on the telephone or face to face for patients, visitors and other healthcare professionals supporting the efficient processing of information and communication as required and ensure that clinical correspondence is accurately transcribed, within agreed timescales, in line with Trust Policy
The post holder will be expected to facilitate good communication with other wards and departments involved in patient care or unit functioning, in particular with Ward 4, our dialysis unit at James Cook University Hospital (JCUH), Friarage Hospital Northallerton (FHN) and the satellite centres across Teesside as well as with the North East Ambulance Service and Yorkshire Ambulance Service.
The post holder will input data regarding all day unit admissions, transfers and discharges, and support the registered professionals with any administration support required on the day unit.
Main duties of the job
Reporting to the Renal Outpatient Department Manager with input from other registered professionals, the post holder will assist in the provision of high standard care by providing a high-quality efficient administration and clerical service to unit staff, visitors and patients.
The post holder will provide a reception service, acting as a first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals facilitating effective communication. The role will also input data regarding all admissions, transfers and discharges. To work in a collaborative and co-operative manner and to recognise and respect their particular contribution within the care team
The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with customer focus. The post holder will be a desk based role, will need to have significant computer skills to carry out their day-to-day roles and responsibilities as well as excellent customer/patient care skills.
Participate in all activities necessary to ensure accurate recording of activity to ensure income is recouped
To ensure that all Trust Policies and Procedures relating to role are adhered to.
Working for our organisation
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Knowledge & Skills
Essential criteria
1. Administration experience
Desirable criteria
2. Knowledge of eCamis, System One, Storm and other Trust systems
Experience
Essential criteria
3. Ability to use IT systems
Desirable criteria
4. Ward Clerk / Hospital working experience
Qualifications
Essential criteria
5. Maths/English GCSEs A-C or equivalent qualification / demonstrable experience
6. NVQ 2 in Business Administration or equivalent demonstrable experience.
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.