As a Regional Technology Support Specialist, you'll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as technical ability to support major outages, Windows 7-10 and Microsoft Cloud technologies. As our Regional IT Support Specialist, you will provide desk-side support within a dedicated region/cluster supporting all Nuffield Health sites, delivering a high standard of support to Nuffield Health IT users. As our Regional Technology Support Specialist, you will:
- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
- Deliver a high standard of support to Nuffield Health IT users.
- Provide desk-side support within the dedicated region/cluster supporting all Nuffield Health sites.
- Provide 2nd-line and remote support to end users within the dedicated region.
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Resolve incidents and handle service requests in a professional and timely manner.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
Benefits
- Free private healthcare
- Gym membership
- Cycle to work scheme
