Job Title : Waiting Staff
Hours : Variable per week
Rate of Pay : £12.21 per hour
Location : Hastings Hotel & Spa
Join the team at Bannatyne Hotel as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment.
You'll be the friendly face our guests remember – taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience.
If you're passionate about hospitality, enjoy working in a fast-paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Our Perks:
* B-Fed - complimentary lunch or breakfast.
* Flexible schedule.
* 28 days annual leave increases with tenure.
* Free gym membership.
* Complimentary gym membership for another person (after 2 years service).
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20% ELEMIS Products.
* Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
* Career & Personal Development training.
* Mental Health, Well-Being and EAP Services.
* Length of Service Awards.
* Staff Awards and Bonuses.
* Discounted entertainment and shopping.
A typical day in the life of a Waiting Staff:
* Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
* Take accurate food and drink orders using the hotel’s ordering system and relay them efficiently to the kitchen or bar.
* Serve food and beverages to guests in a timely, courteous, and professional manner.
* Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
* Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
* Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
* Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
* Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
* Support colleagues and contribute positively to team morale and the overall guest experience.Attend team meetings and training as required to continually improve service and performance.
What we are looking for:
* Excellent communication and interpersonal skills.
* A friendly, professional, and approachable manner.
* High attention to detail with a strong focus on customer service.
* Ability to work well under pressure and during busy periods.
* A proactive team player with a willingness to learn and take initiative.
* Confident in upselling and making personalised recommendations to guests.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
It would be desirable if you had previous experience in a customer-facing role, preferably within a restaurant or hotel environment. It would also be advantageous to hold a Food Hygiene Certificate (Level 1 or above), but not essential – training can be provided.
Why Bannatyne?
At Bannatyne, we are committed to developing our people. Waiting staff have opportunities to progress into senior front-of-house roles, supervisory positions, or cross-train in other hotel departments. You’ll be supported with on-the-job training, hospitality qualifications, and the chance to grow within a supportive, health-focused environment.
We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well-respected brand. Join us to be part of a forward-thinking team where your skills are valued, and your career can flourish.
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