Overview
Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Teesside
Location: Teesside (Thornaby office) in the United Kingdom.
What you’ll do
* Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
* Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
* Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
* Collating information accurately to solve customer queries at first point of contact.
What you’ll bring
Essential requirements
* Excellent verbal and written communication skills
* Extensive computer and numeracy skills, with the ability to navigate multiple systems at once
* A passion for delivering outstanding service, listening to customer needs and providing great outcomes
* The right to work in the UK
Nice-to-have
* Excellent attention to detail, ensuring policies, regulations and quality standards are followed
* The ability to thrive in a fast-paced environment and adapt to change
What else you need to know
We’re recruiting full-time roles at 35 hours per week, within opening hours Monday–Friday 08:00–18:00 and Saturdays 09:00–14:00 (with time off in lieu for Saturday shifts).
We’ll provide a comprehensive fully-paid training programme on-site for a minimum of 12 weeks. After training and achieving the required level, there may be an opportunity to work from home. Individual requests for flexible working, such as part-time hours, may be considered. This role is based in Teesside, and you’ll be expected to spend at least two days per month in the office. Free on-site parking is available at the Teesside office.
Salary and Benefits
* Starting salary of £24,000 plus a £500 annual cash allowance for benefits, total package £26,420
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 contractual days per year
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments) and access to digital health services
* Wellbeing and pension benefits (8% employer contribution; potential employer top-up to 12.5% if you contribute; cash option available)
* Death-in-service, income protection, and life assurance options; additional discounts on Santander products
* Employee discounts and share plans; access to an online discount platform
Right to work
Right to work in the UK is required. If a visa or permit is needed, Santander will not proceed with an offer if approval is not granted. visa sponsorship may cover mandatory government fees, but individual relocation costs may apply.
What to do next
If this role sounds interesting, please apply. For accessibility or recruitment process assistance, contact resourcing@santander.co.uk.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Customer Service
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