Unit Manager - Outpatients Administration
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
Key responsibilities include:
* Leading on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
* Providing first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
* Ensuring the appropriateness of the services and meeting the performance management requirements of the Trust, including financial expenditure targets, cost control, quality, and activity targets.
Our STAR values – Service, Teamwork, Ambition and Respect – are a guiding principle, driving us towards our vision of delivering great joined up services to our local community.
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
#J-18808-Ljbffr