IT Support Analyst – onsite London
Welltower Inc. (NYSE:WELL) invites you to join our high‑performing IT team in London, UK. In this role you will provide first‑line technical support to employees and executives, troubleshoot hardware, software, and network issues, and help administer core IT services.
About the Role
As an IT Support Analyst you will work closely with the Technology and Infrastructure team, reporting to the Manager of Information Technology. The position is hands‑on, fast‑paced, and requires excellent customer service skills and a proactive, owner‑mindset.
Key Responsibilities
* Provide prompt Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in‑person interactions.
* Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests while ensuring timely updates and communication with end users.
* Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
* Maintain a high level of professionalism and deliver exceptional customer service in all interactions.
* Communicate complex technical information clearly and effectively to both technical and non‑technical audiences.
* Build positive relationships with end users by demonstrating patience, empathy, and a customer‑focused attitude.
* Identify recurring issues and implement solutions to prevent future occurrences.
* Participate in continuous improvement initiatives to enhance IT support services and processes.
* Stay current with emerging technologies and industry best practices to proactively recommend improvements.
* Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.
* Configure and manage endpoints using desktop and mobile device management tools.
* Assist with patch management and endpoint security measures.
* Collaborate on IT projects, contributing ideas and expertise to support successful implementation.
* Assist in the deployment of new technologies, including research, testing, documentation, and training.
* Take full ownership of assigned tasks and see them through to completion with minimal supervision.
* Ensure compliance with company IT policies, security protocols, and best practices.
* Demonstrate reliability and accountability in all aspects of work.
* Perform all other duties as assigned.
Minimum Requirements
Education: Bachelor’s degree in information technology, computer science, or a related field preferred; equivalent work experience will be considered.
Experience: Minimum of 3–5 years of IT support experience in a corporate environment. experience supporting C‑level executives and handling sensitive information with discretion.
* Jira Service Management Ticketing System
* Windows 10 and 11 operating systems
* Hardware support for laptops, desktops, printers, and peripherals
* Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
* Microsoft Office 365 services, including OneDrive for Business and Exchange Online
* Okta Single Sign-On (SSO) and identity management solutions
* Active Directory and Group Policy administration
* Remote access technologies such as Zscaler VPN
* Video conferencing platforms (Zoom Rooms, Microsoft Teams)
* Email security and filtering solutions like Mimecast or similar services
* Operating system imaging and deployment tools
* Preferred Certifications: CompTIA A+, Network+, Security+; Microsoft 365 Certified: Modern Desktop Administrator Associate; Microsoft Certified: Azure Fundamentals; ITIL Foundation Certification
What We Offer
* Competitive base salary + annual bonus
* Generous paid time off and holidays
* Employee Stock Purchase Program – purchase shares at a 15% discount
* Pension scheme + profit‑sharing programme
* Tuition assistance programme
* Comprehensive and progressive medical/dental/vision options
* Professional growth opportunities
* And much more! Learn about our benefits
About Welltower
Welltower Inc. (NYSE: WELL) is the world’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ senior and wellness housing communities spans the United States, United Kingdom, and Canada, creating vibrant communities where housing, health care, and hospitality converge. Through disciplined capital allocation, data‑driven insights, and a “product‑company” approach to real estate, we strive to deliver long‑term value to our investors, employees, and the communities we serve.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EEO/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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