First Line Manager Basingstoke Basingstoke Customer Service Centre Permanent Full Time Salary £34000 At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres and Delivery Centre.
You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.
You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges.
Overseeing the running of the site, staffing and other resources Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets Providing regular and consistent performance feedback Influencing operational decisions Working closely with other internal/external departments to ensure smooth-running operation Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required Creating a safe working environment, adhering to health and safety policies People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first.
Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods A track record of developing teams to achieve customer-focused results Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards Ideally, experience working in a logistics or transport environment We know our people are the secret to our success.
Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you.
Performance related bonus ● Product discounts on the latest tech ● A range of wellbeing initiatives Why join us: Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.