Overview
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? This is a 12 month fixed term contract. Join our Customer Services Team
Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both of which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services team's primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.
Responsibilities
* Processing requests for return and/or credits
* Unravelling and resolving all queries and discrepancies with both customers and suppliers
* Processing credit and reinvoices for our customers, working closely with our credit control team
* Resolving duplicate shipments with our Accounts payable team and suppliers
* Understanding internal processes and systems to provide our sales teams with assistance and advice
* Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business
* Dedicated Customer Service rep for several Sales teams
Qualifications and attributes we’d love
* Highly organised with high attention to detail
* Ability to multi-task
* Able to learn quickly and retain information
* Willing to roll up sleeves and work hard
* Excellent telephone manner
* Excellent communication and administration skills
Work style and flexible working
We recognise that everyone is different and the way people work to deliver at their best varies. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office and 2 days working from home
* Flexible hours by starting and finishing when it suits you
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI in our application process, as we understand how far it can go to creating a truly equitable candidate experience. We encourage you to be authentic when submitting your application to showcase your true self.
Benefits
* Pension
* Share incentive plan
* Life Assurance
* Holiday
* Two days extra holiday on your birthday and at Christmas
* Director-hosted incentive trips and opportunities for award trips
* Technology vouchers, activity passes, restaurant discount card
* Partner/family benefits
* Access to Perklife, our dedicated portal for all perks and flexible benefits
* Maternity, Paternity and Adoption support
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