Job Description
1st Line Support
Dursley
£28,000 + bonus
A provider of software solutions, is looking for a 1st Line Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!
BENEFITS
* Annual profit share bonus
* Health benefits
* As an Investor in People, our client commits to improve and progress their employees.
* 25 days annual leave (plus bank holidays)
* Good pension and healthcare schemes
* Predominantly working Mon-Fri 9am-6pm
RESPONSIBILITIES
As a 1st Line SupportAdvisor your key duties will include:
* Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
* Identifying, diagnosing, and resolving software-related problems and technical issues
* Assisting clients with the installation and initial configuration of software products
* Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
* Escalating complex issues to the 2nd Line Support teams
* Offering basic training to clients on using the software effectively
* Maintaining accurate records of client interactions, technical issues, and resolutions
* Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of 1st Line SupportAdvisor, you must have:
* Previous experience within a Technical Support role
* Excellent problem-solving and analytical skills
* The ability to communicate effectively, both written and verbal
* Self-motivated with a positive attitude
* Able to work under pressure whilst maintaining quality and attention to detail
* A full driving licence and access to own vehicle
NEXT STEPS
If you’re interested in becoming a 1st Line SupportAdvisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!