Summary Director of Housekeeping About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests. The Opportunity As Director of Housekeeping at Park Hyatt London River Thames, you’ll lead a department that plays a central role in delivering our signature luxury experience. Reporting to the Director of Rooms, you’ll oversee housekeeping operations across both hotel and residential spaces, setting and maintaining the highest standards of cleanliness, presentation, and guest care. This role offers the chance to shape service delivery, develop a skilled and engaged team, and contribute meaningfully to the overall success of the property. If you’re passionate about excellence and thrive in a collaborative, high-end environment, we’d love to hear from you. What you will do as Director of Housekeeping Lead and develop a motivated housekeeping team, fostering a culture of excellence, collaboration, and continuous improvement. Oversee daily operations to ensure flawless presentation and five-star service across guest rooms, public areas, and long-stay residences. Design and deliver training programmes that empower team members to exceed expectations and grow professionally. Conduct regular inspections and audits to uphold the highest standards of hygiene, safety, and aesthetics. Collaborate with departments such as Front Office, Engineering, and Spa to ensure seamless and memorable guest experiences. Analyse and respond to guest feedback, driving service enhancements and operational refinements. Champion sustainability and efficiency initiatives within the housekeeping function. Create a positive, inclusive working environment that supports team engagement and wellbeing. About you You bring proven experience in luxury hospitality and a passion for delivering exceptional standards. As a Director of Housekeeping, you lead by example. Your eye for detail, operational expertise, and commitment to excellence ensure every guest enjoys a flawless and memorable stay. You thrive in dynamic environments, are confident in managing large teams, and are excited by the opportunity to shape a new standard of luxury in London. What We Offer: 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays for family and friends from day one Complimentary laundered business attire 50% discount on F&B at selected Hyatt Hotels Free meals while on duty Headspace membership and access to our Employee Assistance Programme Ongoing learning and development with global career progression opportunities At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next Steps : Apply today for this Director of Housekeeping role and start your journey with Hyatt Hotels!