Customer Service Advisor
Location: Dinnington
Schedule: Monday - Friday, Full time, Permanent
Company: Churches Fire Ltd is an industry-leading Fire Security business experiencing rapid growth. We have a proven track record of providing excellent opportunities across the country.
We are expanding our customer service team and seeking passionate individuals committed to excellence. Join us as a Customer Service Advisor, where you will receive structured training and ongoing support!
Job Description
* Respond to customer inquiries via phone and email
* Handle inbound calls in a fast-paced environment
* Assist customers with various queries and aim to resolve issues on the first contact
* Maintain accurate customer records and document all interactions
* Collaborate with other departments to resolve customer issues promptly
* Ensure customer satisfaction through positive, professional interactions
* Liaise with engineers when necessary
* Stay updated on product knowledge, regulations, and company policies
Apply now or contact the Recruitment Team at 03330112328 or email recruitment@churchesfire.com
Churches Fire and Security encourages applications from all community backgrounds, regardless of cultural background, ethnicity, gender identity, sexual orientation, sex, or disability. We evaluate applications based solely on skills. We value the unique perspectives of our diverse workforce and see this as a strength. We also welcome applications from service personnel or veterans, are proud signatories of the Armed Forces Covenant, and have roles suitable for individuals with MOD backgrounds.
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