Checkout.com is a global payments platform that powers billions of transactions every year, enabling businesses to grow and customers to pay seamlessly.
We are looking for a Technical Writing Manager to lead a small team of technical writers, shaping documentation strategy across our products and supporting teams.
Responsibilities
• Support and mentor a team of technical writers, delivering clear, consistent and high‑quality technical documentation.
• Shape the documentation strategy for your scope, ensuring alignment with product and domain strategy.
• Foster an environment where technical documentation advocates for user success across Checkout.com Documentation, Merchant Support site, and API reference.
• Use AI and automation to improve documentation processes and drive quality.
• Collaborate with Design, Product, Engineering and other cross‑functional teams.
Qualifications
* Experience leading and developing a small team of technical writers, fostering a collaborative and positive team environment.
* A portfolio that demonstrates expertise in creating clear, human‑centered documentation in American English.
* Experience in setting up advanced reporting and analytics processes/tooling.
* Experience in embedding research (self or external) into the content process.
* Experience with procurement.
* Understanding of larger product and domain strategy, and ability to communicate that to the team.
* Ability to champion the discipline and represent the team with key stakeholders and cross‑functional peers.
* Experience using and documenting APIs and complex software.
* Familiarity with the processes required to manage a tech stack like ours (custom site, self‑hosted via AWS, React, Node.js, Next.js, Open API‑compliant spec, Redocly).
* Experience with different technologies in the discipline (Docs‑as‑code, GitHub, Jira, and ZenDesk).
* Consistently puts users at the heart of the work and understands the value of technical documentation and support content in the user journey.
* Reviews work with care and attention to detail, providing constructive feedback that elevates the team’s output.
* Navigate uncertainty with grace and openness.
* Loves learning – you’re not the finished package, but you have ideas on how to get there.
Benefits & Culture
We create the conditions for high performers to thrive—real ownership, fewer blockers, fast‑paced work that makes a difference. Our hybrid model offers flexibility, with three days per week in the office.
We welcome candidates from all backgrounds and provide a supportive environment. Please let us know if you need any accommodations during the application process.
Join us to shape the future of fintech payments.
#J-18808-Ljbffr