Responsibilities
Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately,
#J-18808-Ljbffr