Client
Local Authority in Newham
Job Title
Leasehold Programme Manager
Pay Rate
£24.37 an hour PAYE/£31.81 an hour UMBRELLA(£53,373 p.a.)
Hours
36 Hours a week(Mon-Fri)9AM-5PM
Duration
18 Month Contract
Location
HYBRID WORKING-2-3 Days in Dockside office,newham
Description
1. Purpose of the Role
To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties
Key Responsibilities
Programme Coordination and Planning
Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones
Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock
Coordinate the team's activities to ensure efficient caseload management across 7,267 properties
Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues
Team Management and Supervision
Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management
Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery
Provide coaching, guidance, and support to team members on complex cases and difficult conversations
Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale
Section 20 Consultation Management
Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met
Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue
Liaise with Legal Services to ensure consultation materials are legally compliant and defensible
Manage the processing of leaseholder observations and contractor nominations
Escalation and Complex Case Management
Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making
Handle complaints and formal representations from leaseholders or their representatives
Liaise with Legal Services on potential FTT challenges and enforcement proceedings
Make decisions on self-replacement opt-out applications where compliance with specification is uncertain
Enforcement Protocol Oversight
Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders
Ensure adequate evidence and documentation is compiled to support enforcement action
Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings
Essential Criteria
Substantial experience in leasehold management, housing management, or a related field
Proven experience of managing and supervising a team in a high-volume, target-driven environment
Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements
Experience of managing statutory consultation processes with strict legal timescales
Excellent communication skills, both written and verbal, with the ability to explain complex issues clearlyAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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