Job Description
Location: Walton-on-Thames (Office-based)Hours: Full-time, Monday to Friday, 9:30am – 5:30pmSalary: £35,500 per annum
About the Role
We are seeking a proactive and detail-oriented Parking Services Manager to oversee day-to-day operations, compliance, and customer service within our parking services function. This role is integral to ensuring operational efficiency, regulatory adherence, and high levels of client and customer satisfaction.
Key Responsibilities
Operational & Compliance Duties
* Process and manage ANPR (Automatic Number Plate Recognition) data.
* Review, assess, and respond to appeals in line with company guidelines.
* Prepare and submit POPLA evidence packs.
* Handle settlement negotiations and arrange payment plans where required.
* Support audit preparation and evidence gathering for BPA and DVLA compliance.
* Maintain and update operational procedures, records, and documentation.
Customer & Client Support
* Manage customer enquiries and complaints, ensuring prompt and professional resolution.
* Support client requests, including assistance with permit systems and online portals.
* Resolve service-related issues efficiently.
* Liaise with external partners and payment providers.
Systems & Technical Support
* Configure, test, and troubleshoot ANPR camera systems.
* Identify and resolve faults within operational systems.
* Manage pricing updates and ongoing system maintenance.
* Assist with the testing, implementation, and rollout of new systems and processes.
Reporting & Data Management
* Produce revenue and operational reports.
* Conduct PCN reporting and data analysis.
* Perform data accuracy checks and ensure integrity of records.
* Manage and analyse data using Excel-based reporting tools.
Digital & Business Support
* Update and maintain website content.
* Monitor and respond to customer reviews.
* Contribute to process improvements and operational problem-solving.
* Provide general business support as required.
Skills & Experience Required
* Strong customer service and communication skills (written and verbal).
* Proficiency in Microsoft Excel and data management.
* Experience using Adobe or similar tools is beneficial.
* Excellent telephone manner and interpersonal skills.
* Practical, organised, and detail-oriented approach.
* Strong problem-solving ability.
* Willingness to learn and develop within the role.
Benefits
* Annual leave: 4 weeks plus bank holidays
Working Environment
This is a fully office-based position in Walton-on-Thames, requiring attendance five days per week. The role is suited to someone who enjoys a hands-on operational environment and contributing to continuous improvement.