Who We Are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Job Details
Job Title: Concession Manager
Location: Selfridges London
Reporting To: UK Retail Manager
Responsibilities
* Drive sales and exceed targets through exceptional customer service and building a client business.
* People management and coaching to deliver the above.
* Maximise store efficiency through operations management.
* Execute visual‑merchandising guidelines to a high standard ensuring the location is clean and represents the brand at all times.
* Ensure the in‑store experience aligns with brand guidelines.
* Maintain an accurate stock file, complete regular stock counts & report any issues.
* Ensure accurate payment processing and cash handling through regular training of your team.
* Ensure the appropriate processing of in‑store services such as engraving and aftercare through regular training of your team.
* Develop and implement action‑oriented business plans; set clear KPIs; monitor store and team performance.
* Network to build and maintain key relationships with corporate and local clients to support HQ programmes of revenue‑driving events.
Qualifications & Experience
* Experience leading and coaching a retail team to success.
* A demonstrated passion for customer service and delivering exceptional experiences.
* People‑management skills and ability to deal with escalations effectively.
* Commercial awareness with a track record of improving sales, KPIs and driving targets.
* Excellent communication and interpersonal skills.
* Ability to work well under pressure in a fast‑paced environment with a flexible approach.
* Organised, proactive and solution‑focused mindset.
Personal Attributes
* Doer, team player, humble, honest, straightforward, transparent.
* Good teacher/mentor – approachable and accessible.
* Ready to get hands dirty, solve problems, resilient, flexible, entrepreneurial and an insatiable learner.
Additional Requirements
* Ability to document your authorisation to work in the United Kingdom.
* Travel to other boutiques and concessions may be required.
Values & Culture
Monica Vinader is committed to creating an inclusive culture that celebrates diverse voices and supports sustainable change. We value being customer obsessed, caring, fast‑paced, exceptional and commercially oriented. Our core aim is to deliver outstanding quality, design and customer service in a transparent, respectful and collaborative environment.
Monica Vinader as a global business pledges that our jewellery and community are for everyone and that career opportunities and progression are open to all.
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