Job Description Job Title: Quality Assurance Consultant Salary: £60,000 DOE Location: Stratford Upon Avon Overview A big industry name is seeking an experienced Quality Assurance Consultant to join their team. This is a fantastic opportunity to play a pivotal role in ensuring the highest standards of quality and compliance within their commercial insurance processes. The role offers a hybrid working model, with three days working from home and two days in their Stratford-upon-Avon office. Responsibilities - Conduct comprehensive quality reviews of commercial new business, renewal, and n mid-term adjustment cases. - Analyse case handler records to identify trends and provide actionable insights. - Perform reviews and regulatory assessments to ensure compliance with industry standards and FCA requirements. - Prepare and present detailed reports on quality and risk performance on a monthly, quarterly, and annual basis. - Provide coaching and constructive feedback to enhance team performance and maintain compliance with industry standards. Experience - Proven experience in conducting quality reviews within the commercial insurance or commercial broking sector. - Extensive knowledge of commercial insurance products and processes. - Strong understanding of FCA frameworks, customer conduct, and consumer duty. - Excellent stakeholder management and negotiation skills. - Analytical skills to identify trends and provide insightful reporting. If you have the relevant experience or know someone who does, please get in touch with me on 07889672926 or email us at admin@lawesgroup.co.uk