Head of Oracle Technologies at Next Ventures
What You’ll Lead
* Take full ownership of the CX technology landscape, shaping solutions from concept through delivery, always with an eye on maximizing business efficiency and productivity.
* Oversee the CX application portfolio, driving global consistency and simplification while leveraging automation to replace manual processes.
* Act as a trusted partner to senior stakeholders, representing Technology and advancing our digital CX strategy.
* Build strong partnerships with system integrators, service providers, consultants, and vendors, ensuring solutions are delivered on time and within budget.
* Inspire and develop your team, creating an environment where people grow and performance accelerates.
* Stay ahead of emerging technology trends, translating them into scalable, practical solutions that drive CX forward.
* Manage vendor relationships and ensure services are delivered to agreed standards (SLAs).
How You’ll Work
Shared Accountabilities
* Work across Oracle and Enterprise Application (OEA) teams to deliver seamless business outcomes.
* Manage the Oracle Growth portfolio, including service management and incident resolution.
* Drive technical solution decisions in partnership with the OIM team.
* Coordinate quarterly update testing with the Test Manager and KBUs.
* Support Oracle portfolio integrations with the Oracle Tech Enablement team.
* Develop SOPs and knowledge assets with the Orchestration team.
* Manage service communications with the End User Enablement team.
What You Bring
* A Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Sales & Marketing, or equivalent experience.
* 10+ years of experience as a CX application functional/technical SME or similar role.
* Proven record of service excellence and delivering scalable end-to-end solutions.
* Strong leadership experience in managing high-performing teams.
* Excellent communication skills—able to explain complex technical issues in simple, actionable terms for diverse audiences.
* A track record of working effectively across global and culturally diverse teams.
* Hands-on background: 3–5 years in software development and Oracle CX configuration.
* Experience with DevOps, CI/CD, Cloud Engineering, and automated business process testing.
* Strong understanding of cloud platforms and CX integration.
* Professional certifications in project management, Scrum, SAFe, or ITIL.
* Preferred: experience in delivering complex technical solutions in Finance, Projects, or HCM.
Job Details
* Seniority level: Director
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Services
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