Contek Recruitment Solutions are collaborating with our client who are a leading global manufacturer of refuse collection vehicles (RCVs), bodies, and bin lifts. Based in the UK with over 100 years of heritage, they produce over 1,000 vehicles annually, specializing in safe, high-visibility, and low-entry cabs like the Elite 6, designed for urban environments. Offering a competitive salary of up to £64,000 per annum DOE, this role also includes comprehensive benefits and the chance to be part of a pioneering team. Why This Role Stands Out: - Lead a dynamic team in a globally recognised company with over a century of innovation. - Influence the future of urban vehicle safety and efficiency. - Engage in a role that combines leadership, strategy, and hands-on operational management. - Benefit from a supportive environment that values continuous improvement and professional growth. - Enjoy a competitive salary and comprehensive benefits package. Key Responsibilities: - Lead the day-to-day operation of Service Centre teams, ensuring excellent customer service, quality, and efficiency. - Take full ownership of Health & Safety, environmental, and quality compliance across your region. - Drive service performance through KPI management, continuous improvement, and cost control. - Build strong relationships with customers, acting as a senior point of contact and championing customer experience. - Manage budgets, resource planning, and labour utilisation to meet profit and revenue targets. Skills, Experience, and Education: - Communication: Excellent communication and decision-making skills, with the ability to build trusted relationships. - Knowledge/Expertise: Proven experience in a similar leadership role within the HGV, truck, commercial vehicle, or automotive aftermarket sector. - Innovation: Strong operational leadership skills with experience managing multi-disciplinary teams and driving continuous improvement. - Business Impact: Confidence managing budgets, performance metrics, and operational compliance, with a solid understanding of Health & Safety and quality standards in a workshop or service environment. Accountabilities: - Ensure task completion and operational excellence through effective team leadership and resource management. - Lead by example, fostering a culture of engagement, accountability, and teamwork. Call to Action: Ready to take the next step in your career with a company that values innovation and excellence? Apply today.