1st Line Support Engineer Location: Contact Type: Full-Time, Permanent
We’re proud to be the UK’s pioneering Circular-First workplace technology business.
From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, we’re dedicated to integrating sustainable practices throughout our operations.
We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. We are delighted to be recruiting for a First Line Support Engineer to provide exceptional technical support to our expanding customer base, in line with an exciting new MSP business venture.
Being the initial point of contact for telephone enquiries from contractual clients in order to log tickets and collect information surrounding issues.
Triage incidents whilst on the phone with our customers, with a view to locate the route cause of an issue and complete first-time fixes where possible.
Work within our service level agreements across both telephone and email support.
Strong knowledge of Windows 10 and 11, Apple OS is desirable.
Microsoft accreditations advantageous.
Understanding of ITIL Framework is essential.
In return for your hard work we offer a competitive salary and benefits package, to include:
~23 days holiday rising to 28, plus bank holidays
~ Pension Scheme
~ Voucher and discount hub
~ Cycle to work scheme
~ Free Parking
~ Ability to work from home