Customer Support Specialist I- Part-time
This role serves as the first line of response for basic incoming customer calls. The Customer Support Specialist must accurately and efficiently answer inquiries regarding all types of new and existing products and services.
Responsibilities:
* Serve as the bank's first point of contact on inbound customer calls regarding accounts and services.
* Maintain a thorough knowledge base of bank products, services, policies, and procedures.
* Handle diverse customer situations with minimal supervision, making sound decisions to minimize risk.
* Actively listen to understand customer needs and communicate effectively through verbal and written skills.
* Resolve basic customer complaints and recognize when to seek assistance.
* Achieve entry-level sales and service standards as set by management.
Requirements:
* Obtain and maintain a license to service HELOC products through NMLS.
* Associate’s degree or related experience preferred.
* Customer service, call center, or sales experience is a plus.
* Proficient in PC use and data entry.
* Excellent communication skills, punctuality, and ability to work in a diverse environment.
Working Conditions:
* Flexible work schedule, including evenings and weekends.
* Ability to sit for long periods and use a headset.
* Fast-paced, high-volume environment with moderate to high noise levels.
This position typically requires remaining stationary for 50% of the time, operating office equipment, and occasional movement within the office. Travel may be required for meetings or training. The environment is similar to an open-plan office with standard equipment.
Details
* Seniority level: Entry level
* Employment type: Part-time
* Industry: Banking
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