Solution Architect - Enterprise Service Management (ESM)
Location: London - Hybrid
Duration: 6 months
Rate: £500 - £600 Inside IR35
My client is currently seeking an experienced Enterprise Service Management (ESM) Architect to join their team in London. In this role, you will collaborate with cross-functional teams to understand business drivers and ensure the successful delivery of ESM solutions.
Key Responsibilities:
* Lead the deployment of 4me-based ESM solutions, guiding onboarding of new processes and services.
* Work with Business Analysts to understand requirements and deliver data integration solutions.
* Define and manage data models aligned with business needs and ITIL practices.
* Provide expertise on the service metaphor within an ITIL framework.
* Design solutions for pulling data into a unified data lake and support data governance.
* Support ongoing initiatives, including new ESM products and expansion into new service areas.
* Collaborate with technical and business teams for smooth onboarding of new services.
Skills Required:
* Proven experience in delivering cloud-based solutions for large enterprises, focusing on business processes and customer journeys.
* Knowledge of EMS systems such as 4me, ServiceNow, BMC Helix, or similar, with experience in process and IT service integration.
* Experience designing Rest APIs.
* Strong understanding of data models, integration techniques, and protocols like REST.
* Experience with Amazon AWS or Microsoft Azure and related services.
* Ability to collaborate with Business Analysts and align solutions with ITIL principles.
* Stakeholder management skills for engaging with users, technical teams, and leadership.
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