About the Role
As an Independent Living Officer, you’ll play a key role in helping older customers live safely, securely and independently within our Independent Living schemes. You’ll be a familiar and trusted presence on site, ensuring the scheme is well‑managed, welcoming and compliant, while offering low‑level support, guidance and signposting to help customers thrive in their homes. You’ll be the first point of contact for customers, working closely with colleagues and local partners to deliver a friendly, consistent and customer‑focused service. From supporting new customers to settle in, to maintaining safe communal spaces, you’ll help create positive environments where customers feel supported, included and able to enjoy life in their community.
Key Responsibilities
* Ensure the scheme is safe, clean and well‑maintained, overseeing contractors and monitoring standards.
* Carry out regular health and safety checks, fire safety inspections and scheme risk assessments, keeping accurate records.
* Provide advice and signposting to customers, including support to access external agencies, alarms and wellbeing services.
* Welcome new customers, complete scheme inductions and assist with basic support or benefit‑related queries.
* Help customers understand their tenancy responsibilities, addressing low‑level breaches and escalating concerns where necessary.
* Build strong relationships with colleagues and local partners to support community activities and a positive living environment.
* Support customers to maintain their tenancy, offering low‑level support around budgeting, accessing benefits and managing their home.
* Work collaboratively to identify improvements and new ways of working to enhance services for customers.
Role Details
Part‑time, permanent, 22 hours per week. Field‑based across Totnes, Dartmouth and South Brent. Appointment to this role is subject to a satisfactory enhanced DBS check.
About the Candidate
To be successful you will have the essential skills and experience for a level 1 role along with the following role‑specific skills.
Essential Requirements
* Experience in a customer‑facing role focused on delivering excellent customer service.
* Ability to work independently with high levels of resilience and autonomy.
* Strong communication skills and the ability to build effective relationships with customers and partners.
* Ability to take initiative, solve problems and resolve issues at first contact.
* Understanding of professional boundaries and ability to work sensitively with older customers.
* Good literacy, numeracy and general IT skills.
* CIH Level 3 qualification or equivalent experience.
* Full, valid UK driving licence.
Desirable Requirements
* Experience working in the social housing sector or with registered providers.
* Understanding of issues affecting older people and local service provision.
Important Note
This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Benefits
* Generous annual leave: 26 days, plus bank holidays, increasing to 30 days with length of service and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
* Pension contributions: up to 9% employer contributions with our Defined Contribution scheme.
* Health benefits and perks: health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including a Blue Light Card.
* Learning and development: ongoing personal and professional growth opportunities.
* Family support: policies designed to help balance work and family life, including a new child payment.
* Wellbeing matters: mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
* Smarter travel: Cycle to Work and Car Benefit schemes.
* Giving back: up to four paid volunteering days a year to support our communities.
Equal Opportunity Statement
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected and empowered.
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