Team – Life Income Protection
Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)
1. Solves complex problems, takes a new perspective on existing solutions
2. Degree level or equivalent and likely to have professional qualifications. Has specialist level knowledge gained through significant work experience in a relevant role.
What this role is all about:
Key Actions
3. Assess Income Protection claims. Attention to detail and compliance are key as you will be adhering to the industry leading claims practice. This will include obtaining medical information, financial information, and any other information relevant to the assessment of the risk on each claim; adhering to the relevant Service Level Agreement
4. Drafting and issuing claims decision letters and other claims related correspondence. This may include communications to Senior members of staff.
5. Liaise with the strategic underwriters, management, reinsurers, and other stakeholders to ensure the swift and correct outcome of a claim.
6. Support team members with best practice techniques, medical practice through knowledge sharing.
7. Follow internal client service practices which build rewarding relationships and enables exceptional client service
What you need to thrive
8. A broad experience in assessing and managing IP claims as detailed above.
9. Experience of dealing directly and effectively with the FOS on claims related matters
10. Good experience of working with reinsurers.
11. Confident in presenting ideas and training peers.
12. Intermediate skills in Word, Excel, PowerPoint, and usual Office apps.
13. A detailed knowledge of the UK insurance market and regulatory environment.
So, what’s in it for you?
14. Bonus Schemes – A bonus that regularly rewards you for your performance
15. A pension of up to 12%– We will match your contributions up to 6% of your salary
16. Our award-winning Vitality health insurance – With its own set of rewards and benefits
17. Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
18. Help you to be the healthiest you’ve ever been.
19. Create an environment that embraces you as you are and enables you to be your best self.
20. Give you flexibility on how, where and when you work.
21. Help you advance your career by playing you to your strengths.
22. Give you a voice to help our business grow and make Vitality a great place to be.
23. Give you the space to try, fail and learn.
24. Provide a healthy balance of challenge and support.
25. Recognise and reward you with a competitive salary and amazing benefits.
26. Be there for you when you need us.
27. Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.