At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently looking for a Service Supervisors to join our busy Sheffield office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
1. All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
2. Providing technical assistance and guidance to the Service team
3. Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
4. Ensuring all planned visits are completed per calendar month.
5. Reviewing and influencing engineers productivity
6. Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinat...