Overview
Practice Manager role at Riverside Medical Practice, Blackwood. This is a full-time position based at Pontllanfraith Health Centre, Blackwood, NP12 2YU. Working from home is not available for this role.
Job Description
We are looking to appoint a Practice Manager with a proven track record in both operational delivery and strategic planning. The successful candidate will provide leadership and management to enable the practice to meet its aims and objectives within a profitable, efficient, safe and effective working environment. Reporting to the Partners, the role includes a broad range of responsibilities across facilities, health and safety, people management, patient experience, sustainability planning, finance and IT services.
Responsibilities
* Strategic management and planning: keep abreast of current affairs, identify threats and opportunities, represent the Practice at Cluster meetings, engage in workforce planning at Practice and Cluster level; contribute to practice strategy and development; monitor performance against objectives; manage change; develop and maintain effective internal and external communication; prepare and update the practice development plan and business plan; assess accommodation requirements and manage development plans; adopt a solution-focused approach.
* Financial management: manage practice budgets and maximise income; understand and report on financial implications of contracts and legislation changes; monitor and reconcile income and expenditure.
* Human resources: line management of clinical and administrative staff; recruitment and retention; ensure lawful employment; monitor skill-mix; induction and training; implement staff appraisal and dispute resolution systems; stay current with employment law; manage absences and maintain HR documents.
* Organisational: convene meetings, develop policies and procedures, ensure premises safety and cleanliness, procure equipment within budgets, maintain health and safety policies, arrange insurance, and maintain disaster recovery procedures.
* Patient services: develop and manage patient services in line with local and national guidelines; ensure NHS contractual obligations are met; manage patient registration, appointments, access targets, and complaints handling; liaise with patient groups/CHC.
* Information management and technology: keep up to date with primary care IT, supervise IT use, set data standards, ensure data security and disaster recovery, liaise on IT procurement and funding, maintain the practice website.
* Other duties: undertake additional duties as required to ensure efficient practice operation; maintain confidentiality and promote safeguarding; support equality, diversity and rights of patients, carers and colleagues.
Qualifications
Essential
* Experience in a senior management or supervisory position
* Experience in facilities management
* Experience in strategic business planning
Desirable
* Relevant management qualification
* Management experience in the NHS or in practice management
Requirements
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service.
Employer details
Employer: Riverside Medical Practice
Address: Pontllanfraith Health Centre, Blackwood Road, Pontllanfraith, Blackwood, Gwent, NP12 2YU
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