Bookings Administrator
Location: West Dean, near Chichester, West Sussex
Contract: 6-month Fixed Term (Full time – part time considered)
Salary: £23,569 per annum
Hours: 35 hours per week, Monday to Friday, with occasional Saturday cover on a rota basis
About the Role
We're looking for a friendly and professional Bookings Administrator to join our Campus Services team at West Dean. Based on our stunning rural campus in the South Downs, you'll be the first point of contact for many of our students and visitors, handling enquiries and bookings for our wide range of creative short courses, accommodation, and events.
This varied role involves managing bookings and payments, updating records, allocating accommodation, and liaising with colleagues across the College to ensure a smooth and positive experience for every guest. It's a predominantly telephone and data-entry role, ideal for someone with excellent customer service skills, strong attention to detail, and a solutions-focused approach.
About You
We're looking for someone who can bring:
* Previous experience in customer service and administration
* Strong organisational and numeracy skills
* Excellent communication skills, both written and verbal
* A positive, professional, and approachable manner
* Good IT skills, especially Microsoft Office
Experience in a data-sensitive environment and awareness of data protection is desirable.
Why Work With Us?
West Dean is a unique place to work, combining a world-class college of arts, design, craft, and conservation with award-winning public gardens and a historic estate. Alongside a competitive salary, we offer an excellent benefits package, including:
* 33 days annual leave (inc. bank holidays)
* Generous contributory pension scheme (up to 7.5% matched)
* Company Sick Pay
* Employee Assistance Programme & Mental Health First Aiders
* Free and discounted places on West Dean short courses
* Free entry to West Dean Gardens and complimentary staff event access
* Free use of our swimming pool, library, and tennis courts
* Discounts in our shops and restaurants
* Subsidised B&B rates and on-site parking
How to Apply
If you are passionate about delivering excellent service and want to be part of our welcoming community, we'd love to hear from you. Please apply via our careers site: Careers at West Dean. For more information, please see our Candidate Pack.