Overview
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer.
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £27,000 - £28,000
Based: From home - covering Wales
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Responsibilities
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Write up repairs or replacements and take images as required
* Carry out inspections as requested
* Look after and maintain company equipment including vehicle to required standards
* Complete a Kanban form weekly with required parts (or state if none required)
* Receive stock to home address as per contract
* Load stock onto vehicle after delivery
* Maintain adequate stock on vehicle to fulfil the role to the required standard
* Balance maintenance work to keep it to a minimum
* Maintain accurate paperwork via laptop (time sheets, job sheets, stock paperwork)
* Work with scheduling to deliver an efficient, effective schedule of work
* Check schedules and report ideas to improve efficiency 2 weeks in advance
* Work with the scheduling team to achieve monthly shipment goals as forecasted
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSMs to identify leads
* Contribute to building relationships with other areas of the business to support objectives
Experience required
* Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
* Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
* Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
* Strong communication and interpersonal skills, with a customer-focused attitude
* Ability to explain technical details to non-technical customers in an easy-to-understand manner
* The role involves manual handling and assembly of furniture, requiring physical strength and stamina
* Strong attention to detail, especially when assembling products or diagnosing issues.
* Driving License: A valid driver's license is required, as travel to customer sites is essential
* Experience in a service engineer or field technician role
* Previous experience in furniture manufacturing or installation, maintenance is an advantage
Package and further details
* Engineers typically work alone however there is sometimes the need for 2-man jobs
* Normal travel up to 2 hours to jobs depending on the area
* If over 2 hours away then a Premier Inn is provided for the night and meals included
* Salary: £27,000 - £28,000
* Hours: 42 hours - normally between 7am - 6pm
* Overtime: paid at time and a half
* Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
* Van provided
* Package: 20 days holiday plus stats - rises to 25 days plus stats after 3 years
* Pension scheme: 3% employer contribution after 3 months
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