Clienteling Commercial Assistant
Central London | Hybrid Working
£30,000
12-Month Contract | Immediate Start
A rare opportunity has arisen to join one of the world’s most iconic luxury retail brands within their high-performing Clienteling team. This is the chance to be part of a business renowned for timeless style, innovation, and delivering an unrivalled customer experience across the global luxury market.
If you are commercially minded, creative, data-driven, and passionate about premium retail experiences, this role offers the perfect next step.
The Opportunity Working within a fast-paced and highly collaborative environment, you will support the execution of personalised client engagement strategies designed to drive customer loyalty, increase lifetime value, and create meaningful one-to-one connections with high-value clients.
This is an exciting role for someone who enjoys combining creativity with analytics and wants to play a direct part in driving sales performance through elevated customer communication.
Key Responsibilities
✨ Deliver end-to-end targeted client outreach campaigns from concept through to launch and performance analysis
✨ Create engaging and personalised communications that support seasonal campaigns, new launches, in-store activations and key cultural moments
✨ Work closely with creative and studio teams to produce premium content that reflects luxury brand standards
✨ Support retail teams with toolkits, guidance and best practice to maximise client engagement opportunities
✨ Build and maintain communication calendars across regions and customer segments
✨ Analyse campaign results, weekly trade reports and customer behaviour data to identify growth opportunities
✨ Conduct competitor research to ensure campaigns remain innovative and market-leading
✨ Help shape exceptional customer journeys that increase retention, conversion and repeat spend
About You
✔ Experience within luxury retail, premium retail, CRM, marketing or customer engagement
✔ Commercial mindset with strong analytical skills
✔ Highly organised with the ability to manage multiple projects simultaneously
✔ Confident communicator who thrives working with multiple stakeholders
✔ Passion for delivering premium customer experiences
✔ Proactive, solutions-focused and eager to improve processes
Why Apply?
⭐ Join a globally recognised luxury retailer
⭐ Gain exposure to high-level commercial and marketing strategy
⭐ Work in a stylish Central London office with hybrid flexibility
⭐ Excellent experience for those looking to build a career in luxury retail, CRM or commercial marketing
⭐ Be part of a brand known for quality, prestige and innovation
This is an outstanding opportunity for someone looking to build their career with a market-leading luxury business