Job Description
Role: Service Coordinator
Location: Brackmills, Northampton
Salary: £25,905 per annum + bonus
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
To ensure market leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Ensuring that all Customer Service Level Agreements are met and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do.
Your key responsibilities will include:
1. To answer and log Customer breakdowns and defects on our operating system
2. Responsible for organising up to 15 engineers located in a specific area of the UK, bein...