Location: England Job Type: Contract Industry: Engineering Job reference: BBBH427464_1762854366 Posted: 8 days ago
ServiceNow Configuration Administrator
Location: Remote
Security Clearance: Ideally SC Cleared
Day Rate: Competitive
Contract Length: November 2025 - March 2026 (Subject to Extension)
About the Role
We're seeking a ServiceNow Configuration Administrator to support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow.
You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction.
Key Responsibilities
1. Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
2. Triage and troubleshoot service-impacting issues with internal IT teams
3. Support ad-hoc data/statistics requests
4. Recommend and document service/system improvements
5. Maintain operational documentation
6. Stay current with ServiceNow features and maintain certifications
7. Collaborate with stakeholders to ensure consistent processes
8. Communicate system/process changes and their impacts
9. Review release notes and validate system functionality post-upgrades
10. Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams
Essential Skills
11. 6+ months in a ServiceNow-focused admin/coordinator role
12. Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
13. ServiceNow System Administrator certification (or equivalent)
14. Strong communication skills for technical/non-technical audiences
15. Excellent organisational skills and ability to manage multiple workstreams
16. Self-driven with a desire to grow technical capabilities
Desirable Skills
17. Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
18. Basic JavaScript understanding
19. Foundational knowledge of integrations
20. Ability to apply transferable skills from previous roles