JOB TITLE: Revenues & Benefits Customer Engagement Advisor
LOCATION: Horncastle or Spalding
SALARY: From £24,307.67 per annum
We have an exciting opportunity to join our Revenues and Benefits Customer Engagement Team here at Public Sector Partnership Services.
PSPS are recruiting Customer Engagement Advisors to join our Revenues and Benefits Team, based at our offices in Horncastle and Spalding.
The Revenues and Benefits Service is responsible for the professional and accurate billing and collection of monies due, and the processing of Housing Benefit and Council Tax Support on behalf of our client councils. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice.
As part of the team, you will become an integral part of the front facing service we provide our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents – supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
We are looking for someone who is:
* Understanding of the importance of a customer focussed role.
* Enthusiastic and confident in decision making and clear in communication with others.
* Able to deal sensitively with customers who may be vulnerable and / or emotional and situations that may be challenging,
* Exceptionally well-organised, dependable and flexible,
* Previous experience in a customer focussed environment is essential.
If you are interested in having a confidential conversation about the role, please contact - Rebecca Wright Customer Engagement Team Lead on or Mark Woolerton on Or come and meet us in person at PSPS Recruitment Event at Boston United Football Club on 9th September 17:30-19:30pm to learn more about the role, the team, and our organisation.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
* All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
* Annual Awards Night: Celebrating our achievements.
* Staff Briefings: Keeping everyone informed and engaged.
* Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: From £24,307.67 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Health & wellbeing programme
* Store discount
* Work from home
Work Location: Hybrid remote in Spalding Wygate PE11 2XH