Salary: £12,700 - 16,500 per year Requirements: Previous experience working within an IT Service Desk or Helpdesk environment Strong troubleshooting and problem-solving skills Familiarity with Windows OS, Microsoft 365, and Active Directory Excellent communication and customer service skills Ability to work in a fast-paced environment and manage multiple support requests Availability to start at short notice Responsibilities: Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Logging, prioritising, and managing incidents and service requests in line with internal SLAs Providing 1st line technical support for hardware, software, and system-related issues Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access Supporting with user account administration, password resets, and permissions Assisting with hardware setup and configuration, including laptops, desktops, and peripherals Escalating more complex technical issues to the relevant teams when required Maintaining accurate records of issues, fixes, and updates within the helpdesk system Delivering a high level of customer service to internal users across the business Technologies: Active Directory Hardware Support Microsoft 365 Windows Office 365 More: We are an established organisation based in Bristol seeking a Temporary IT Service Desk Support professional to join our team for an initial 1-2-month assignment. This role offers an opportunity to work in a busy IT environment, providing excellent technical support to our internal users. Our working hours are Monday to Friday, 9 am to 5 pm (35 hours per week), and the role is 100% office-based in Central Bristol. last updated 11 week of 2026