Job Description
We are currently recruiting a confident and self-motivated individual to work at our Solihull premises on a permanent basis. The ideal candidate should have previous experience in customer service and the ability to work in a fast-paced environment, managing pressure effectively while providing a high level of customer service at all times. Responsibilities also include handling customer queries regarding our extensive range of products or recent/new orders.
Day-to-Day Responsibilities
1. Handling general enquiries via email and phone
2. Processing new orders
3. Resolving queries on existing orders
4. Chasing dispatch where necessary
5. Quoting customers
6. Serving as the first point of contact for telephone customers
7. Understanding and meeting timescales and cut-off times for Plastics Hub customers regarding orders and processing
This role is highly customer-oriented, so accurate checking and fulfilling of orders are vital. Communicating order progress professionally via email or telephone and building strong relationships with both new and returning customers are essential to ensure they feel welcomed and valued.
An ideal candidate will preferably have prior experience in a similar role, excellent communication skills, good computer literacy, and a positive, proactive attitude.
Who are Plastics Hub?
We are a newly established building plastics supplier serving the entire UK. Join a rapidly growing company committed to innovative expansion to benefit both customers and staff. We offer competitive pay, holiday entitlement, pension schemes, and clear opportunities for progression.
Full Time: 8am to 4pm
Salary: £23,000 to £25,000
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