Contract: Temp to Perm – Full Time, M-F – Office-based
Our client is a leader within the service office industry. They look for people to join their journey and help deliver five-star ‘white glove’ hospitality to their clients.
If you have a service-led attitude, agility and the hunger to grow, then this is the place for you. Our client is drawn to people who are sharp, energetic and know how to deliver.
The Role
This is a hands-on leadership role where your ability to coach, guide, and grow others. You’ll be responsible for elevating your team, helping each one build skills, hit goals and level up. You will be passionate about bringing out the best in people and delivering operational excellence behind the scenes.
* Lead on-site operations, ensuring smooth day-to-day running and consistently high standards.
* Manage and develop a high-performing team, including rotas, absence, 1:1s, and recruitment.
* Deliver exceptional client service, handling accounts, resolving queries, and maintaining contract compliance.
* Oversee financial administration, including expenses and pre-billing checks, ensuring accuracy.
* Act as Centre Manager when required, making confident decisions and leading by example.
* Maintain health and safety compliance, proactively identifying and resolving risks.
* Troubleshoot IT issues and escalate efficiently to minimise disruption.
* Manage client-facing situations, office tours, and emergencies with confidence and professionalism.
Who You are
* Experience in luxury hospitality essential
* A highly adaptable and driven professional who thrives in fast-paced, high-performance environments.
* Makes sound judgement, with the confidence to make decisions quickly and effectively.
* Exceptionally organised and detail-oriented, with a composed approach
* Proactive, solutions-led mindset, and a natural ability to lead by example motivating others and contributing to a high-performing team culture.
* Strong operational and team management experience, with a talent for coordination
* Polished presentation
* Lead with a proactive, hands-on approach
Please apply with your CV. With regret, we cannot inform unsuccessful candidates