Please note - This role is not eligible for sponsorship under current immigration rules.
If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills, and have a positive approach to changes, then we would like to hear from you.
The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.
Based in Wigan, the Team Administrator will support the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team.
Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.
Responsibilities include:
1. Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
2. Monitor shared administration email inboxes and act in a timely manner.
3. Answer telephone calls professionally, record accurate messages, and update clinical information systems while maintaining confidentiality.
4. Schedule appointments based on clinical requirements set by clinicians and in agreement with patients.
5. Greet service users and visitors at reception when required.
6. Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure outgoing post is sent promptly.
7. Utilise various software programmes to produce, maintain, and distribute clinical correspondence to service users.
8. Manage appointments efficiently in a fast-paced environment, aligning with service targets.
9. Organise workload to meet deadlines, ensuring task completion.
10. Demonstrate flexibility to adapt to changing priorities.
11. Work independently, using own initiative to make decisions in a constantly changing environment, and escalate queries when necessary.
12. Ensure compliance with trust guidelines, policies, and procedures related to confidentiality, disclosure information, and GDPR at all times.
13. Accurately record and communicate all messages.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 staff, delivering services from more than 160 locations. We provide inpatient and community-based mental health care for people in Bolton, Manchester, Salford, Trafford, and Wigan, along with a wide range of specialist mental health and substance misuse services across Greater Manchester, the northwest of England, and beyond.
Greater Manchester is one of the world's most innovative and exciting places to live and work. From the beautiful countryside to vibrant city life with shopping, entertainment, and dining options, you will experience a great northern welcome, famed for warmth, humor, and generosity.
Our staff enjoy their work, opportunities for learning and skill development, and are encouraged to generate ideas that improve care for our service users.
Please see attached job description and person specification.
Staff benefits include:
* Pay enhancements for working on weekends, evenings, and public holidays, with specific percentages added to base pay.
* 27 days annual leave plus bank holidays, increasing to 29 after 5 years and 33 after 10 years.
* Excellent pension scheme.
* Cycle to work scheme.
* Salary sacrifice car scheme.
* Wellbeing programme.
* Blue Light Card discounts.
* FuelGenie fuel cards (applicable roles).
This advert closes on Monday 25 Aug 2025.
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