Customer Service Administrator
Norwich
From £28k per annum dependent on experience
We are working with a successful and forward‑thinking engineering company in Norwich that is leading the way in its field. With significant expansion this is an exciting time to join the business.
We are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.
Key Areas of Responsibility
* Assisting the sales department with orders and queries.
* Monitoring sales emails and distributing as required.
* Obtaining price and availability from suppliers.
* Set up new parts and prepare quotations for the sales team.
* Turn sales quotations into active sales orders.
* Raise sales orders for field sales team customers.
* Collate, analyse and report on sales information to the business, including:
* Stock management (purchasing, demand forecasting, supplier relations, goods‑in, inventory control & organisation).
* Liaise with couriers/brokers, research rates, track orders globally, file parcel enquiries and claims.
* Maintain stock levels and parts storage for retail, trade and workshop needs.
* Place orders, receive/unpack deliveries, liaise with suppliers, organise the parts storage area and conduct stock taking.
* Research new product lines, locate alternative products & forecast demand to maintain a consistent supply of products.
The Successful Customer Service Assistant Will Have the Following
* Ability to work within strict standards and procedures.
* Ability to understand and follow instructions.
* Good communication skills.
* Ability and aptitude to learn; flexible and adaptable.
* Demonstrate a positive "can‑do" approach to work.
* Ability to function well within a team environment.
* Adhere to company Quality, Health and Safety policies.
* Customer and quality focus.
Monday to Friday, 40‑hour week 8.30 to 5.00 with a ½ hour lunch break.
The Company Offers Many Benefits to Its Team
* 25 days holiday plus statutory days.
* Auto‑enrolled pension scheme at 3% company contribution following probationary period.
* 3× life insurance cover following probationary period.
* Free tea & coffee.
* Free parking on site.
If this role is of interest, please send a full up‑to‑date CV to Claire @ Staffing Innovations.
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