Job Description
The Facilities Manager will ensure that the casino’s facilities are well-maintained, safe, and operational at all times, overseeing maintenance and repair activities, preventing downtime, and ensuring a positive experience for guests. The Facilities Manager plays a critical role in maintaining high standards of cleanliness, comfort, and functionality to meet customer expectations.
Main Accountabilities & Responsibilities:
* Utilise the maintenance portal to coordinate and manage maintenance, compliance, and repair works, updating the maintenance and management teams regarding contractor visits.
* Supervise and coordinate the on-site maintenance and cleaning teams.
* Monitor daily completion of PPM in line with the planner, ensuring SLAs and KPIs are met.
* Use the Mindsett Prism dashboard to monitor and manage utility usage, optimizing efficiency and minimizing costs.
* Ensure compliance with safety regulations and oversee emergency preparedness protocols.
* Collaborate with other departments to address facility-related issues and support operational needs.
* Stay updated on industry trends and best practices in facilities management to continuously improve processes and procedures.
* Act as the key point of escalation for maintenance issues, escalating with the external FM provider, Venue Director, and Property Department as required.
* Attend periodic review meetings with the external FM provider to ensure a suitable level of service.
* Serve as a key stakeholder for casino projects.
* Review quotes received before sending them through the approval process where applicable.
Qualifications
* Proficient in MS Word, Excel, and Project at an intermediate level.
* Previous experience in a similar facilities management role.
* IOSH/NEBOSH certification.
* Understanding and experience of hard and soft services.
* Enthusiastic, proactive, and driven individual.
* Excellent communication and interpersonal skills—both written and verbal.
* Open and transparent decision-making style.
* Confident in developing and maintaining relationships with contractors and suppliers.
Additional Information
What will you get in return?
Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling work environment. Be yourself and thrive with us.
We prioritize wellbeing with hybrid working, colleague support networks, menopause support, and weekly PepTalks.
We invest in your growth through development opportunities, leadership training, and industry certifications to help you work, win, and grow with us.
Gain international exposure and collaborate with colleagues worldwide as part of our global business.
Our benefits include pensions, bonus schemes, private medical insurance, and life insurance. Benefits may vary by location and brand; please consult your local Talent Acquisition specialist for details.
The Rank Group is committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment for your interview, please inform us in advance.
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